Frequently Asked Questions
contact us returns and refunds | shipping

 

Got Questions?  How to contact us
Email: 
thepsychicluna@gmail.com
Phone: 845-883-0682 We are in NY and are on Eastern Standard time.
Skype: Luna Hacker

Please keep in mind that we are on Eastern Standard time and general operation hours are 11am-6pm.

Please remember when calling and you need to leave a clear message; please leave your name, phone number and/or email address and the reason for your call, and if you have a preferred time for a call back. Luna will return your call as soon as possible.

Luna prides herself on customer service. Your satisfaction is her highest goal. Heathermoon Enchantments is run entirely by Luna. This is a single witch operation! Occasionally my husband will help with Postal runs.

Privacy is of utmost importance here at Heathermoon Enchantments. Your information is never shared.

Please feel free to email 
Luna with any questions, comments, suggestions. She will get back to you as soon as she can.

 

 

Returns & Refunds:
 Due to the nature of the products offered Heathermoon Enchantments does not offer refunds for any spell work,  which includes candle magick, enchantments, hoodoo or conjure work, altar work etc.

There are also no refunds for services such as psychic readings, spiritual consultations, healings, or classes. If you miss your scheduled appointment for one of the above or are late for an appointment there are no refunds. If Luna has to cancel an appointment and we cannot reschedule you will receive a refund via the payment method you paid.

 

 

Shipping:
Domestic Shipping in the USA

Shipping is always by USPS. Priority mail is our choice when mailing items out and insurance is included.

Your Custom item is hand-crafted and generally made at time of purchase. Please allow up to 3-4 weeks for items to be made as magickal timing is important in the making of these items and then allow time for shipping. Usually 3-4 days with priority mail. 

Feel free to email me for an estimation of how long items will take to get posted.

We will combine shipping for items ordered when possible. We want to provide you with the most economical shipping possible.

Rates are as follows for US Domestic USPS Priority Mail shipping:

Total OrderPrice US Domestic Shipping Rate

Purchases up to $31.00$10.95

$31.01 to $51.00$13.50

$51.01 to $101.00$15.50

$101.01 and up$18.50

If difference in actual postage and what was paid is $3.oo or more a credit will be received for difference via the method of payment.

International Shipping Rates & Policies:
International shipping rates  vary from country to country. In order to provide you get the best possible shipping rates.  A flat rate will be applied at time of purchase.
If actual shipping is $5.00 or more than what was charged a credit will be given via the payment option you used. If your shipping is more than the base rate, you will be contacted via email and given the option to pay the extra shipping fee or cancel your order.

International orders may incur tariffs, taxes or other fees. Heathermoon Enchantments is not responsible for any additional fees you may incur by your local government. International shipping may take longer to arrive. If you have questions please contact luna@heathermoonenchantments.com

International Base Rates:

Total OrderInternational Base Shipping Rate

Purchases up to $51.00$20.00

$51.01 and up$27.00

 

 
 
 
 

Terms of Service and Policies:
HeatherMoon Enchantments is a Division of JAH Originals & Unique Gifts.

All products and services are sold as curios only, and are for entertainment purposes. 

Psychic Readings and Spiritual Consolations are not in lieu of real professional advice. 

Luna is not a medical, legal or financial professional and if you are in need of such, you should seek advice from a reputable professional. 
Luna has had success with her spell work and has countless satisfied customers and clients; however, the final result is truly up to Spirit.  NO magickal items, Service, or Spell work is guaranteed.

Please be over 18 to purchase Psychic Readings, Services and Magickal items. 

Services and products are protected under the Religious Freedom Restoration Act of 1993 and the International Religious Freedom Act of 1998 (H.R. 2431).
By using these services and/or purchasing these products you agree to not hold Jean Hacker working under name Luna Hacker, HeatherMoon Enchantments, Jah Originals & Unique gifts, its proprietors, owners, or anyone associated liable for result or lack thereof from our services and products.

 Further you agree not to hold the business/company, proprietor, websites, owner, or anyone associated liable for any financial amount, including monies paid for any and all services and products. 

By using these services and/or purchasing these products you agree that you are not entitled to a refund or financial restitution. These supplies and services are for entertainment purposes only by law.

By using these services and/or purchasing these products you agree not to threaten, stalk, or in anyway harass the owner, other clients/customers, and anyone associated with the owner of this site.